Customer & Sales Work

Where communication, technology, and revenue meet

Technical Communication & Client Experience

Experienced in managing high-pressure customer interactions, identifying needs quickly, explaining options clearly, resolving issues, and maintaining relationships in fast-paced environments. I bring that same customer-first approach to technical troubleshooting, onboarding, implementation, and solution discovery.

These are the skills implementation specialists, customer success engineers, technical support specialists, and solutions engineers rely on every day — and I have already practiced them at scale.

Clear Communication

Explaining options and next steps to customers under time pressure — directly transferable to onboarding and technical support.

Needs Discovery

Quickly identifying what a customer actually needs — the core of solution discovery and implementation scoping.

Issue Resolution

Calmly resolving problems on the spot and following through — the same mindset as technical troubleshooting and case work.

Relationship Building

Building rapport with returning customers, contributing to retention and positive reviews — the heart of customer success.

Coaching & Enablement

Mentoring teammates as a shift lead / assistant manager — transferable to enabling customers and internal teams.

Grace Under Pressure

Multitasking and delivering accurately during staffing shortages and peak volume — exactly what support and implementation demand.

See the full work history

Revenue & Growth Projects

Through the Praxis sales & content marketing program, I've practiced the core parts of the SDR/BDR workflow — from lead research to outreach to qualification.

Outbound Prospecting & Lead Generation

ProspectingLead ResearchCold OutreachEmail SequencesLinkedIn OutreachCRMLead Qualification

What I Worked On

  • Lead research & prospecting — identifying and researching target prospects and building qualified lead lists
  • Outbound messaging — writing cold outreach and email sequences designed to start conversations
  • LinkedIn & email campaigns — running multi-touch outreach across channels
  • Lead qualification — sorting and prioritizing prospects for follow-up
  • CRM & funnel work — tracking prospects and mapping conversion steps through the funnel

Why It Matters for SaaS Sales

These are the day-to-day responsibilities of a Sales Development or Business Development Representative: research, outreach, qualification, and pipeline development. Combined with my hands-on AWS experience, I can speak credibly to technical buyers — a strong fit for technical sales, solutions consulting, and sales engineering roles.

Sales Research & Prospecting

Lead research, list building, and prospect identification to feed the top of the funnel.

Outbound & Campaigns

Cold outreach, email sequences, and LinkedIn campaigns built around a clear conversion strategy.

CRM & Pipeline

Lead qualification, CRM tracking, and funnel development to move prospects toward conversion.

See sales & business skills